(M) +1 913-671-0584

21806 W 95th TER, Lenexa, KS - 66220

JITHESH NAIR

jithesh@chicagobooth.edu

EXECUTIVE PROFILE ___________________________________________________________________

Accomplished, result oriented & hands-on Technology Management executive with 18 years of international experience in creating

sustainable vision, strategy, building and leading teams for successful delivery of large/complex projects in Telecom & IT segments.

Leverages analytical thinking, attention to detail, strategic acumen and holistic thought leadership to achieve business objectives. Fosters

an environment of high standards & expectations to achieve success through high performing cross functional teams.

M.B.A. from University of Chicago Booth School of Business, M.S. in Electrical Engineering from Rutgers University, US Citizen

Areas of expertise include:

Network Consulting

Network Transformation

Program Management

Services Innovation

PROFESSIONAL EXPERIENCE

ALCATEL-LUCENT U.S.A.

IP Network Engineering Network & RF Engineering

Business Development

Business Process Re-engineering Operations Management

Business/P&L Management

Customer Experience Engineering

Bids & Proposals

Sr. Director, Mobile Network Customer Experience Engineering

Overland Park, KS

2014 - Present

Lead the service delivery and P&L for a multi-billion network transformation program (From Design to final network optimization

and acceptance) of a Tier 1Wireless operator network in the United States (3G to an all IP 4G multi-band LTE-Advanced Network).

  · Successfully delivered full life cycle of wireless professional services that included Network Design, Integration, (National)

RF Performance, Customer Experience Optimization, Technical Project Management, Telecom Operations, Network

Consulting, Technical Support and Maintenance. Realized revenues in excess of $0.5B.

  · Delivered over 100K Network Designs, 1K Network Integrations, 20K Site Optimizations, Dozens of Network Performance

trials,10K Network Maintenance Requests, 1K Customer Escalations spanning 34 Customer Markets and 40,000 base stations.

  · Built tools, processes & a talented team that included 200+ in-field, customer facing, high-caliber technical engineering resources,

including Director level reports, offshore, third party engineers and employees

  · Spearheaded Business Process Re-Engineering & Organizational redesign effort to reduce costs by 50% for Global Wireless

Professional Services

  · Improved the cost profile of business by 30% utilizing a combination of aggressive process, productivity & staffing mix

improvements

  · Commercialized service innovation that leveraged big data network analytics & heavy automation to reduce operational cost

by up to 60% & improve mobile network customer experience across application, device and network layers.

  · Converted multiple customer contexts to incremental revenue/new business for Alcatel-Lucent ($20m+)

  · Adept in Consultative selling & presentations of highly technical/complex solutions to Sr. Customer Executives

Director, Network Transformation

  · Improved competitive network performance benchmark rankings of a Tier 1 operator by utilizing leading edge process

engineering discipline & optimization techniques

Led the End-to-End Network Performance (RF, RAN, Backhaul, Core) and Transformation strategy & execution for a multibillion

Tier 1 Cellular Operator Network Transformation 3G/4G (IP, LTE-Advanced, CDMA/EVDO) multi-band program

2011 – 2014

  · · Delivered >60% LTE, >30% 3G Network Performance Improvements via trials & optimization in >40K base station network

  · Served as the primary interface to senior executive leadership. Served as subject matter expert and strategist for Mobile Network

Transformation & Performance matters.

Built and led a high performance team of 100+ engineers responsible for end-to-end IP network transformation & performance.

Sr. Business Development Manager, Network strategist & Solution Architect

Led a Pre-Sales team who created & delivered the vision, positioning & competitive strategy for a multi-billion complex, all IP,

Multi-Band, LTE-Advanced wireless network transformation program for a Tier 1 US mobile operator

2010 - 2011

  · Created the winning evolution/transformation & deployment strategy of an all IP network for a Tier 1 wireless operator

  · Well versed in IP routing concepts, technologies and architecture in addition to the E2E Wireless Network Architecture

  · Aligned 100+ stakeholders (Internal and Customer) behind a common vision and services strategy in amidst aggressive deadlines

  · Developed key elements of marketing plan including pricing, positioning and promotional aspects

  · Created sustainable vision, framing strategy and execution plan for the program

  · Developed an integrated story line using a mix of business and technical insights specific to the customer context.

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Customer Engagement Lead

Led a team of 20 highly skilled engineers responsible for Network Verification, Quality Assurance and Development for a Tier 1

Operator. Oversaw the successful introduction of 100+ products in to customer’s network ($100m TCV)

  · Led a multi-functional team as the key technical engagement lead & Project Manager for one of the most complex projects for a

Tier 1 wireless operator. Was engaged from Lead generation, Pre-Sales, Material Management, delivery, Project forecasting,

planning and Execution. This involved guiding the customer through re-design of the IP & wireless network, while creating a new

strategic positioning for Alcatel-Lucent IP routers

2001 – 2010

  · Conceived, developed and implemented the operational strategy for Tier 1 operator’s DirectConnect Push to Talk product, resulting

in 3-month time-to-market improvement

  · Performed due diligence and developed a strategy to transform customer intimacy for Alcatel-Lucent global services.

  · Conceived and implemented a support strategy for sustained added value creation resulting in services revenue of $45M

  · Led quality partnership initiatives to devise and track performance metrics/KPIs, improve product software quality and

recommended corrective measures for process improvements leading to significant cost savings ($10m)

  · Created a positioning strategy for network evolution to address need for a leanest possible cost network for a Tier 1 operator.

  · Performed due diligence, identified new revenue streams, and framed scope of work details for a request for proposal (RFP) which

resulted in $2m additional revenue for Alcatel-Lucent services.

  · Recognized (and served) as hands-on Subject Matter Expert in multiple telecom technologies and protocols (TCP/IP, SS7,

SIP/RTP, H.248), 7750SR Service routers, IOT including Telcordia ISCP, Virgin Mobile, Starent PDSNs, Cisco 6509/7600s,

Location Based Services (LBS) Architecture, Comverse voicemail, Marconi billing platform (BSS), Push to Talk, OSS

WIPRO TECHNOLOGIES, World’s largest independent R&D services firm

Team Lead & Senior Software Development Engineer

Bangalore, India

1998 – 1999

Led a team responsible for software development (C++) of an interface for a test tool for Alcatel-Lucent’s GSM OSS product

  · Exceeded client expectations by solving a 3-year old, complex software problem at Lucent Technologies, Ireland.

  · Contributed to all phases of the Software Development Lifecycle (SDLC) including requirement gathering, development,

validation, release management, deployment and maintenance.

MOTOROLA INC.

Systems Engineer

Bangalore, India

1996 – 1998

Extensive international experience in working closely with multiple geographically distributed and culturally diverse cellular

operators. Responsible for client engagement, system integration, training and technical support roles of multiple cellular

technologies (GSM, CDMA) & related infrastruture

  · Managed multiple third party contractor teams and customer interfaces while integrating the first ever cellular networks (GSM) in

diverse regions of rural and urban India. Delivered face to face trainings for customers.

  · Led the team who accomplished the First LTE call for a Tier 1 Operator in US, Voice call in 4 Cities, Integrated first CDMA

network in Seoul, South Korea

EDUCATION

___________________________________________________________

THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS

M.B.A. (General Management, Strategy, Finance, International Business) (Dean’s Honor Roll)

RUTGERS UNIVERSITY

Master of Science in Electrical Engineering (Awarded Scholarship in prestigious WINLAB)

NATIONAL INSTITUTE OF TECHNOLOGY, CALICUT

Bachelor of Technology in Electronics and Communication Engineering (Honors)

Chicago, IL

2011

New Brunswick, NJ

2001

Calicut, India

1995

ADDITIONAL

  · · Recipient of multiple awards from Group President, including Award of Excellence, Quality Award for Innovation

Designated by Group President as the face of Alcatel-Lucent for communicating technical thought leadership in the area of Mobile

Network User Experience. Anchored marketing pitch and value proposition in a marketing communication video published on

YouTube, RCR Wireless and internal media.

  · Nominated to ALU Leadership Pipeline intended to groom the Top 200 leaders (Top 2%). Highest rated Performer in Sr.Dir pool

  · Highly skilled in financial analysis, business analysis, application of strategic management frameworks, executive presentations

  · Technical expertise in multiple areas, including Cloud Computing, NFV, SDN, RAN/Core/Backhaul/IP Network Architecture,

5G, Connected Cars/Telematics, Internet of Things (IoT), LTE-Advanced (E.g.: Carrier Aggregation, CoMP), TCP/IP, VoIP,

OSPF/BGP, MPLS, IPv6, VoLTE/VoIP, IMS, SONET/SDH, Small Cells, DAS, Wi-Fi, Agile software development methodologies,

Data Centers, Big Data Analytics, Network Site Dev. & Construction, Lean Six Sigma, SCM, Contract Management

  · Cofounder of Asha for Education Greater Kansas City chapter (NGO focused on education of underprivileged children in India).

  · Invited speaker at the Nelson-Atkins Museum of Art in Kansas City for a lecture about response of global charities to poverty

  · Skilled Client Facing Negotiator with customers & third parties to create win-win deals

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